SPARTS Advanced System Engineer
**Primary responsibilities:**
1. Business Growth and Expansion
2. Team Building and Development
3. Strategic Service Expansion - SPOT Support, Project Procurement Support, TPC Support, Cora PM Support, Contract SESP & PMP Execution Support, SPOT P&E Support
4. Stakeholder Engagement and Revenue Impact
5. Proactive Business Development
6. Continuous Engagement and Solution Delivery
7. Weekly meetings with Service Operations Leaders (SOL), Material Expeditor and Order Coordinators (SOCs) to understand material priorities, expedition requirements.
8. Bi-Weekly meetings with Field Service Managers (FSM) and Service Business Managers (SBM) to understand material priorities, expedition requirements.
9. Discuss Annual Operating Plan (AOP) with teams and get billing plan updated in trackers in line with AOP.
10. Weekly meetings with Honeywell Factory for material expedition and get Expected Delivery Dates (EDDs).
11. Weekly meetings with Back-office Order Coordinators (SOCs) to discuss their issues, new updates, best practices, etc.
12. Identify Purchase Orders with 100% material received but not planned for Billing in current month. Discuss with Service Operations Leaders (SOL)/ Field Service Managers (FSM) if orders can be pulled in current month.
13. Review Billing Plan and support Service Operations Leaders (SOL) and Affiliate Order Coordinators (SOCs) to accelerate Backlog conversion.
14. Work with Material Expeditor, Service Operations Leaders (SOL), Affiliate Order Coordinators (SOCs) and different Honeywell factories to get material from alternate location (across regions/ countries) to fulfill orders and maximize billing.
15. Work with Material Expeditor, Service Operations Leaders (SOL), Affiliate Order Coordinators (SOCs) and different Honeywell factories and check possibility of providing Certified Refurbished Material (CRM) material if ordered material is obsolete or is not available by need by date to fulfill orders and maximize billing.
16. Coordinate with all involved stakeholders to meet 90 days of Service Level Agreement (SLA) deadline and to fulfil urgent requirements.
17. Coordinate with all involved stakeholders and support them to expedite holding points at higher levels.
18. Coach and mentor Back-office Order Coordinators (SOCs).
19. Prepare weekly progress reports and send them to all stakeholders as per agreed frequency.
20. Increase GES engagement in other areas (apart from order management and material expedition) as per affiliate requirements.
21. Discuss and implement new business ideas and improvements in current engagement model with affiliate.
22. Drive and ensure completion of implementation of new initiatives, new ideas, improvement actions, enhancements and Digitization, etc. in current engagement and current processes.
23. Coordinate between all stakeholders involved like Service Operations Leaders (SOL), Field Service Managers (FSM), Service Business Managers (SBM), Finance team, Affiliate Order Coordinators (SOCs), SAP Team, Global Customer Care, Back-office Order Coordinators (SOCs), Material Expeditor, Honeywell factories, etc.
24. Monthly meetings with Pole Lead to understand general updates and material escalations.
**Principal Networks & Contact Links**
+ LSS Pole Leader
+ Service Operation Leaders (SOL)
+ Field Service Manager (FSM)
+ Regional Spot Order Coordinators (SOC)
+ Honeywell HUBCO
+ Honeywell Regional Factories (RFs)
+ Service Business Managers (SBM)
+ Regional Service Operations Managers (RSOM)
+ Service Business Managers (SBM)
+ Global Customer Care (GCC)
+ GES Spot Order Coordinators (SOC)
+ GES Material Expeditor
+ GES Spot and Parts Manager
+ GES Spot and Parts Subject Matter Expert (SME)
+ GES Contracts and SPARTs Leader
**Geographic Scope & Travel Requirements**
+ Located in Hadapsar, Pune Head Office
+ Adherence to Honeywell Automation India Ltd (HAIL) working policies
+ Working hours – General shift (8 AM to 5 PM). Shift hours may be needed as per work demand
+ Travel not required for primary task, on exception base for secondary tasks (e.g. business meeting/ training/ workshops)
+ **Key Performance Indicators**
+ Fulfil 100% material requirements within specified SLA
+ Address 100% material expedition requests within specified SLA
+ Weekly MOS with factory, SOLs, FSMs, SOCs, APAC Pole Lead, Factory, etc
+ 25% Segment (Business) Growth
+ Resource Billability > 94%
+ Flex utilization > 50%
+ Weekly Billing Pulse Update/ Monthly Spend Plan update
+ Cycle time reduction by 10%
+ Timely Rewards & Recognition for team members
+ 100% QMS adherence
+ Customer satisfaction (CES> 95%)
+ Weekly Progress Reports to all involved stakeholders
**Education Required**
Bachelors’ Degree or Equivalent - Administrative or technical
**Work Experience Required**
+ Minimum 10 years (or 5 years Honeywell Process Solutions / LSS) Experience in Order Management, Material expedition and stakeholder management
+ 5 years minimal of experience in Honeywell LSS organization (Preferred, not required)
**Technical Skills & Specific Knowledge Required**
+ Excellent working knowledge of SAP, SFDC and MS Office
**Behavioral Competencies Required**
+ Able to forge strong internal business relationships and deliver on commitments.
+ Demonstrates a strong commercial awareness.
+ Excellent interpersonal skills as well as good verbal, written and presentation skills.
+ Ability to multi-task and priorities work.
+ Self-motivated and able to work with minimum supervision.
+ Good leadership and stakeholder management skills.
+ Demonstrates a high level of planning & organisation skills daily.
+ Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach daily.
+ Highly self-aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts.
+ Ability to work within a remote team and support each other when needed
+ Daily demonstration of the Honeywell Behaviours.
**Language Requirements**
+ Fluent in English
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.