**Customer Experience Professional** plays a pivotal role in ensuring the delivery of exceptional service to customers while supporting and enhancing the technical and soft skills of Senior and Lead Customer Experience Specialists. This role combines coaching, quality assurance, training, operational support, and administrative responsibilities, contributing directly to team development, customer satisfaction, and continuous process improvement. **This is a hybrid role (2 days from home and 3 days from the office).**
As a global technology leader, Honeywell Energy & Sustainability Solutions (ESS) enables the energy evolution, provides solutions that help reduce emissions, and delivers innovative renewable materials to our customers across industries.
**_Powering the Future of Energy Transition, Sustainable Materials & Advanced Chemistry, and Petrochemicals._**
+ Maintain and update audit trackers in alignment with evaluation criteria (Call Audit)
+ Conduct monthly coaching sessions with team members, delivering actionable feedback and development plans.
+ Investigate recurring quality issues and lead Rapid Problem Solving (RPS) exercises in collaboration with team members.
+ Identify areas for process improvement and implement best practices to enhance dispatch operations.
+ Monitor and track work progress, ensuring adherence to service level agreements
+ Identify errors, log them and assist the Ops Manager in RPS meetings.
+ Assist the Team Leaders on various actions (provide reports, data or other information regarding Dispatch Teams KPIs or SLAs)
+ Act as a first point of contact for the New Joiners
+ Customer Services field, preferably with expertise in Salesforce
+ Fluency in English (C1)
+ Flexibility
+ Ability to work on multiple tasks simultaneously and address all aspects of customers’ problems/needs/requests
+ Good verbal and written communication skills
+ Strong leadership and team management skills
+ Excellent organizational and multitasking abilities
+ Strong problem-solving and decision-making skills.
**We offer:**
+ Competitive Salary regularly increased based on your performance
+ Enjoy 25 vacation days per year, plus extra days off for life's special events
+ Meal vouchers
+ Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
+ Medical Insurance Plan paid by the company
+ Christmas and Easter bonuses
**Equal opportunity statement**
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
**Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!**
**\#TheFutureIsWhatWeMakeIt**
**\#LI-Hybrid**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.