Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Performs a variety of tasks requiring skills in phlebotomy, and general office to include customer service, clerical and computer/data entry. Organizes, prioritizes, and obtains blood draw requests. Includes TRAUMAS, STATS, ASAP, TIMED, morning draws, and routine requests as received Operates the hospital tube system to receive incoming specimens, distributes to appropriate area, send labels for collection, and sends reports and other requested items, according to hospital policy Receives outpatient laboratory specimens and requisitions according to department policies, assuring correct specimen type, and verifying complete patient identification information. Operates the Hospital Information System, to order, cancel, add lab test requests, and retrieve patient information and specimen collection summaries, registers patients, fax and print chart reports. Removes bar code labels and distributes and organizes them for daily procurement. Greets all visitors, patients, customers, and staff at the reception window or designated area. Operates telecommunication equipment including telephones, pagers and faxes. Responds to queries, takes detailed messages, forwards test results, and directs calls to appropriate areas. Maintains equipment and supplies, blood collection tray, work areas and outpatient drawing stations. Handles incoming and outgoing mail for physician, patient, and department distribution. Oversees the training of new employees and assists the supervisor in the coordination of the daily work assignments. Interfaces with nursing in the absence of the Team Leader and Supervisor to resolve most complaints in phlebotomy, specimen receiving and processing and customer service. Performs other duties as assigned. Qualifications Education High School Diploma or GED Required