Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Candidates for this role must be located in, or willing to relocate to Arizona. Responsibilities Job Summary The Network Senior Director-Patient Access position effectively leads a management team and collaborates with clinical, administrative, and finance leaders to ensure that support functions are effectively integrated and aligned with revenue cycle and clinical operations to enable timely and effective patient care and revenue cycle outcomes. Ensures appropriate people are in key positions, sets expectations and develops systems of accountability that align with organizational strategic plans and operational initiatives. Ensures an ideal patient experience related to access and collaborates with operational leaders to ensure that policies and workflows are optimized and standardized and offer a seamless experience for patients. Collaborates with physician practices to assure that patient demographic and insurance information meets quality standards as agreed upon. Projects a professional image including appearance, confidence, knowledge, and organization of work. Communicates using active listening, thinking/ analysis, and appropriate response. Directs Patient Access functions for the organization. Maintains up-to-date knowledge of hospital policies, payer and regulatory requirements, and assures compliance. Manages the account life cycle from pre-registration through the bill audit. Areas of responsibility include Pre-Registration, Outpatient Registration, ER Registration, Financial Counseling, and Admitting. Under the direction of the Vice President Revenue Cycle, plans, manages, and coordinates the activities for the above-mentioned departments. Manages Directors and Managers assigned to each department. Plans, establishes, and revises work assignments. Interviews, selects, and hires staff. Initiates changes in classification, salary action, promotion, transfer, and termination. Settles employee problems and administers appropriate disciplinary action when necessary. Promotes teamwork within the department. Conducts weekly meetings with the supervisors and monthly departmental meetings with the staff. Maintains knowledge regarding current federal regulations. Ensures that Admitting, Outpatient Registration, and the Emergency Registration Department foster effective public relations with internal and external customers. Works closely with Case Managers, Social Workers, and DES to promote continuous patient care. Works closely with Information Technology Department to ensure that the ADT system and updates are working appropriately as well as any other I/T interfaces, such as PHS, CPA, and DDE. Needs to be able to interpret A/R questions for patients and staff as well as provide pricing information for Dr’s offices, patients, and staff. Develops CQI programs and maintains quality standards for the department. Attends meetings as required. Plans, manages, and coordinates related system activities in order to admit, register, and discharge patients in an expeditious and professional manner and in compliance with JCAHO requirements and standards. Prepares project plans including scheduling, budgeting, Human Resource issues, other operational functions. Develops Policy and Procedures for new programs and updates others as needed. Develops budgets for the departments and allocates funds within budget limits to accomplish objectives. Monitors variances against budget on an on-going basis. Ensures accurate daily/monthly statistical reports are compiled as requested. Performs other duties as assigned or requested. Qualifications Education Bachelor's Degree or 4 years' work related experience Required Experience 3 years Admitting/Registration and/or Revenue cycle experience Required 8 years Supervisory/Manager experience Required