Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Practice Manager directs, coordinates and manages administrative operations and related activities of an outpatient clinic. The Practice Manager manages the day to day administrative operations that are related to an outpatient medical practice, including the supervision of staff Works under the direction of the Director, Clinical Research Operations to ensure the successful operations and strategic planning of the clinic, including financial, employee engagement, retention and patient experience as well as ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad relationship with the physicians/nurse practitioners, Directors, Clinical Management and Administration. Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture. Responsible for continuity of practices to ensure standardization of collections, end of day processes, developing and updating place of services reporting and reconciliation. Assists in developing, updating, and implementing policies and procedures. Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Responsible for the hiring and onboarding of staff as well as corrective action. Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Partners with the Director, Clinical Research Operations as the compliance liaison for the practice. Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support desired brand positioning. Partner with Marketing and others to support location, provider and/or specialty promotion. Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff. Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Partners with the Director, Clinical Research Operations to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities. Works with the administrative assistants to maintain accurate and efficient scheduling of physician and NP appointments. Enters non-clinical information accurately into the patient electronic medical record. Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems on a day-to-day basis to ensure the environment supports our employee’s engagement and meets our patients’ expectations. Performs other duties as assigned. Qualifications Education Bachelor's Degree or 4 years' work related experience in Business, Management, or Public Administration or 4 years leadership experience in outpatient clinic or related center Required Experience 1 year of leading people, projects or teams in a physician practice Required