**Overview**
Arroyo Grande Community Hospital located in Arroyo Grande California is rated a top Joint Replacement Center by Blue Shield and is among the Top 10% in the nation for Joint Replacement. Arroyo has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Emergency Department is one of the busiest in the county and nationally recognized for superior patient satisfaction. The hospital also provides the only comprehensive hospital-based Acute Rehabilitation Center on the Central Coast. Arroyo Grande Community Hospital is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services - all recognized for quality safety and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more at www.dignityhealth.org/arroyo-grande.
**Responsibilities**
Employing excellent customer service skills the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge counseling patients about their financial liability verifying payer sources assessing and referring patients to alternative payment sources including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership this position is responsible for assisting the Registration Management Team with training quality assurance review and reporting and developing and maintaining the staff schedules. The Patient Registration Lead ensures timely accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them. The Patient Registration Lead is an information source for patients and families by explaining hospital policies patient financial obligations alternative payer sources and Patient Rights and Responsibilities
**Qualifications**
Minimum Required:
* Minimum years of experience working in a hospital Patient Registration Department
physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle role. 4 to 5 years preferred. Applicable education and/or training can be used to balance a lack of experience.
* High School diploma GED or equivalent required;
* Able to perform basic mathematics for payment calculation.
* Experience in requesting and processing financial payments.
**Pay Range**
$24.44 - $30.71 /hour
We are an equal opportunity/affirmative action employer.