As a Senior Customer Experience Specialist here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.
In this role, you will impact the organization by driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.
KEY RESPONSIBILITIES
• Guide and manage the operational excellence initiatives to drive process improvements and enhance customer experience.
• Work with cross-functional teams to identify operational gaps and develop solutions to address them.
• Implement best practices and standard operating procedures to streamline processes and improve efficiency.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
• Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
• Provide regular updates and reports to senior management on the progress of operational excellence initiatives.
BENEFITS OF WORKING FOR HONEYWELL
• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional DevelopmentYOU MUST HAVE
• 6 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong thoughtful and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to work with and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data thoughtful and reporting tools.
WE VALUE
• Bachelor's degree in Business Administration or a related field (Master's degree preferred)
• Strong guide and team management skills
• Ability to work in a fast-paced and dynamic environment.
• Innovative and solution-oriented mindset.
• Excellent people-oriented and relationship-building skills.
• Continuous learning and self-development mindset.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a guide software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.