As a Customer Experience Professional here at Honeywell, you will work closely with the Business to proactively address customer billing problems before they become collections issues, primarily through proactive customer invoice negotiation and collections enablement. Working with the Business, the incumbent will ensure deadlines are met, work towards and achieve goals for Working Capital (WC) including Accounts Receivable (AR) and Accounts Payable (AP). This position is the primary contact interfacing between the Business and the Customer for the coordination of timely and accurate billing.

You will report directly to our Customer Experience Manager and you will work out of our Atlanta, GA location on a hybrid work schedule.

In this role, you will have a direct impact on customer satisfaction and loyalty, operational excellence, cross-functional collaboration, and business growth.

KEY RESPONSIBILITIES

+ Participate in achievement of overall WC goal.

+ Establish and maintain effective working customer relationships both internal and external.

+ Actively lead the reduction of Unbilled AR.

+ Work the customer relationship to optimize monthly progress billings on projects. Lead the liaison between external customer and internal project managers to proactively manage the balance between accurate, timely billing and maximization of cash collections.

+ Work with Project Mangers to drive timely close out of projects and reduction of Unbilled Retention.

+ Manage release of payments (AP) to subcontractors in compliance with law

+ Assist with the management and preservation of lien/bond rights in accordance with local mechanics lien laws to protect Honeywell's right to payment.

+ Assist C2C team with the resolution of disputes where it pertains to billing issues.

+ Facilitate monthly Unbilled AR review/escalate billing issues including driving actions through maintaining action register.

+ Provide monthly and ad Hoc status updates for reporting purposes.

+ Perform project invoicing reconciliations where required.

+ Identify and escalate defined uncollectible accounts and mitigate AFDA risks.

+ Act as control point for business WC specific policies and processes.

+ Drive regular involvement of Business leaders in status of portfolio.

+ Act as a team member of the HBT Americas Working Capital Team

+ Special Projects focusing on Clean up and/or Process Improvement as required.

+ Develop and execute the customer experience strategy to drive customer satisfaction and loyalty

+ Work with cross-functional teams to identify and implement process improvements

+ Analyze customer feedback and data to identify trends and areas for improvement

+ Develop and implement customer experience metrics and KPIs

+ Ensure compliance with customer experience standards and best practices

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

+ Minimum of 2 years of experience in customer experience or a related field

+ Proven track record of driving customer satisfaction and loyalty

+ Excellent communication and people-oriented skills

+ Ability to analyze data and make data-driven choices

+ Experience in implementing customer experience metrics and KPIs

WE VALUE

+ Bachelor's degree in Business Administration or a related field

+ 2+ years’ experience in Finance or Accounting function

+ 2+ years' experience in Customer Service with Key Stakeholders.

+ Knowledge in working with database applications (SAP preferred or knowledge of ERP as Oracle)

+ Proficiency in Microsoft Excel, Word and PowerPoint

+ Understanding of financial accounting basics

+ Excellent communication skills both internally across distances and externally with customers

+ Sound understanding of Working Capital concepts.

+ Understanding of construction industry standards. (ie: tiered structure, lien and bond laws, paid when paid, prompt payment laws).

+ 2-5 years’ Experience with CRM software.

+ Passion for delivering exceptional customer experiences

+ Strategic thinking and problem-solving skills

+ Ability to influence and work with cross-functional teams

+ Strong business acumen

+ Continuous learning mindset

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.