Overview Location: HonorHealth Cancer Center-Biltmore, 2222 E. Highland Ave #400, Phoenix Hours: Monday-Friday, 8am-5pm Great Customer Service Strongly Preferred! Sign-on-Bonus Available! Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. As a member of the HonorHealth team, you will work collaboratively with other innovators working to advance our pharmacy program. Join us and be part of a team larger than the individual contributors, coming together to embody HonorHealth's iCare values: Innovation, Collaboration, Accountability, Respect, and Empathy. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The pharmacy liaison acts as a single point-of-contact for patients, families, caregivers, and providers and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to medication therapy and quality therapy management from pharmacy enrollment through all phases of the plan. The pharmacy liaison will assist patients in navigating through issues associated with prior authorizations, benefits investigation, and the high financial costs of specialty medications, aiding patients in achieving optimal adherence to care plan. Initializing and leading ongoing work in patients’ medication therapy and ensuring that the patient/pharmacy engagement is appropriate and consistent with their preferences. Ensuring that every patient who can benefit from HonorHealth Specialty Pharmacy’s services is identified and contact is made efficiently and effectively Effectively explaining services and support that the pharmacy offers without impeding patient’s choice of pharmacy, and achieving patient participation Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need Providing support in the fulfillment center Providing direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve their intended outcome. Conducting outbound phone calls for patient support, adherence checks and refill reminders Accepting inbound calls from patients Designing and continuously improving pharmacy workflows to better deliver the specialty pharmacy experience to patients, caregivers, and providers Operate in accordance with HonorHealth policies, all federal and state regulations as well as maintain compliance and adhere to standards set forth by the accrediting bodies Educate HonorHealth's leadership and clinic staff on the pharmacy's role to gain their support and establish collaboration Qualifications Education High School Diploma or GED Required Experience <10 months Pharmacy technician experience and completion of a formalized technician training program Required Licenses and Certifications Pharmacy Technician Certification issued by the Arizona Board of Pharmacy Required