Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The LEAD MEDICAL OFFICE ASSISTANT orients and trains staff in front and back office processes and procedures which may include technical/clinical aspects of the ambulatory laboratory, immunizations, and patient care. Supervise the Medical Assistant (MA) monthly schedule, identify MA staffing needs and make necessary contacts to meet clinical needs. Reports to management any MA needs or issues related to patient care, scheduling, or any other areas related to site. They may offer support for office software system and computerized health record for staff as required. May performs a variety of support duties including receptionist, telephone, scheduling, data input, supply ordering and supply inventory. Under the direction of a physician/ clinician, performs a variety of duties in connection with examination and treatment of patients in an occupational/community healthcare clinic setting. Serves as a backup for medical assistants as needed. Serves as a teacher, trainer, and mentor for new staff. Orients staff in front office processes, use of office software/information systems and laboratory processes. Trains and orients Medical Office Assistants in back office procedures and duties. Monitors front and back office to assure standardization and adherence to processes and procedures. Manages MA work schedules, performs regular evaluation of supply usage and costs. Notifies management when significant cost savings methods are identified. Responsible for the oversight of expired medication logs and supply ordering. Works as a Medical Office Assistant; Prepares treatment rooms for examination of patients. Escorts the patient to the examining room, obtains a brief history, documents chief complaint, takes vital signs to include weight and temperature. Preps the patient for exam, assists the physician/clinician on exams and any special procedures. Performs a variety of front office duties as needed, including, but not limited to: reception, telephone, data entry, chart maintenance, insurance forms, scheduling and lab quality control. Qualifications Education High School Diploma or GED Required Completion of a MA training program Required Experience 1 year related Required Licenses and Certifications Certified or Registered Medical Assistant OR completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) OR completes a United States Armed Forces medical services training program. Required Fingerprint Clearance Card - State current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required Basic Life Support (BLS) BLS Required